Returns & Exchanges

At FINE & WILD, we take pride in the quality of our gourmet products; however, due to the perishable nature of our fine foods, we can only accept returns on items that are damaged or incorrect upon arrival. Please inspect your delivery immediately and contact our concierge team within 24 hours of receipt to initiate a claim.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and clear photographs of the damaged or incorrect items within 24 hours of delivery.

• 2.
  Verification Process

  Our quality assurance experts will review your claim and the provided documentation to ensure it meets our safety and hygiene standards for returns.

• 3.
  Return Authorization

  If a physical return is required, we will provide you with a pre-paid shipping label and specific instructions for packaging perishable goods to maintain their integrity.

• 4.
  Refund or Replacement

  Once your claim is approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method within 3-5 business days.